Frequently Asked Questions
How long does the training take?
Please refer to the course information pages for this information.
What type of assessments will there be?
Please refer to the course information pages for this information.
Do I need to do a workplace assessment task?
Yes, depending on the course you are completing. Please refer to the course information pages for this information.
Are there additional costs involved?
The enrolment fee is the only cost - there are no hidden charges. If you make a mistake you will be given an opportunity to re-do the assessment. Support is available from 9 am to 5 pm Monday to Friday AEST excluding public holidays . There is no additional charge for one-on-one trainer time, re-assessment or re-submission of an assignment.
I did not get my enrolment code email, how can I find it?
During purchase you should have also created an online account so you do not need the email that is sent. If you did not register during the payment process, check your inbox for the email. Many email programs place these kinds of emails in the "junk email" folder, so please check there. If you can not find the email please contact support and they will confirm the address for you so that you can use your user name and password to login.
How do I save where I am up to?
When you login and do the course the system will remember where you are up to so that if you come back later you can start from that spot.
How do I get my certificate?
Once you complete the course you will be able to download your certificate or statement of attainment from your course menu. The PDF file can be saved to your computer to be printed and for future reference.
You can always log back into your online student account from any internet connected device to access a copy of your certificate. It will be available to you for the life of the certificate.
The NSW Food Safety Supervisor certificate is only available for those that buy the NSW course which includes the additional fee - this will be posted to you after you have completed the course. You should receive this within 7-10 days of completing the course.
You can always log back into your online student account from any internet connected device to access a copy of your certificate. It will be available to you for the life of the certificate.
The NSW Food Safety Supervisor certificate is only available for those that buy the NSW course which includes the additional fee - this will be posted to you after you have completed the course. You should receive this within 7-10 days of completing the course.
Do I need to install software?
You don't need to install anything on your computer. You just need a free copy of PDF reader to view the certificate.
Is my old certificate still valid?
Certificates do not have expiry date, however there is a requirement that qualifications are ‘current’. Certificates must contain a nationally-recognised unit code appropriate to your industry.
Contact your council to check if they will accept the code and the date of your certificate.
Contact your council to check if they will accept the code and the date of your certificate.
My question has not been answered
If your questions have not been answered please check our extensive Knowledge Base or raise an email support ticket and one of our support team will answer you shortly.