Frequently Asked Questions
How long does the training take?
Please refer to the course information pages for this information.
Online Food Hygiene for Food Handlers
Online Food Safety Supervisor
Online Food Safety Supervisor - NSW
Online Food Hygiene for Food Handlers
Online Food Safety Supervisor
Online Food Safety Supervisor - NSW
What type of assessments will there be?
Please refer to the course information pages for this information.
Online Food Hygiene for Food Handlers
Online Food Safety Supervisor
Online Food Safety Supervisor - NSW
Online Food Hygiene for Food Handlers
Online Food Safety Supervisor
Online Food Safety Supervisor - NSW
What is the workplace assignment and how is it assessed?
The workplace assessment task for the food safety supervisor courses consists of a workplace inspection. It is designed to be signed off by a qualified third-party observer who is usually your workplace supervisor. If you don't have a qualified workplace supervisor or a suitably qualified third-party observer an alternative assessment task is available from the training provider on request.
Are there additional costs involved?
The enrollment fee is the only cost - there are no hidden charges. If you make a mistake you will be given an opportunity to re-do the assessment. Support is available from 9am to 5pm 7 working days. There is no additional charge for one-on-one trainer time, re-assessment or re-submission of an assignment.
I did not get my enrolment code email, how can I find it?
During purchase you should have also created an online account so you do not need the email that is sent. If you did not register during the payment process, check your inbox for the email. Many email programs place these kinds of emails in the "junk email" folder, so please check there. If you can not find the email please contact support and they will confirm the address for you so that you can use your user name and password to login.
How do I save where I am up to?
When you login and do the course the system will remember where you are up to so that if you come back later you can start from that spot.
How do I get my certificate?
Once you complete the course you will be able to download your certificate or statement of attainment from your course menu. The PDF file can be saved to your computer to be printed and for future reference.
You can always log back into your online student account from any internet connected device to access a copy of your certificate. It will be available to you for the life of the certificate.
The NSW Food Safety Supervisor certificate is only available for those that buy the NSW course which includes the additional fee - this will be posted to you after you have completed the course. You should receive this within 7-10 days of completing the course.
You can always log back into your online student account from any internet connected device to access a copy of your certificate. It will be available to you for the life of the certificate.
The NSW Food Safety Supervisor certificate is only available for those that buy the NSW course which includes the additional fee - this will be posted to you after you have completed the course. You should receive this within 7-10 days of completing the course.
Do I need to install software?
You don't need to install anything on your computer. You just need a free copy of PDF reader to view the certificate.
Who can be the observer for the practical skills checklist and who will be assessing me?
For the food safety supervisor course - Apply Retail Food Safety Practices - SIRRFSA001A you are required to complete a workplace assessment task and have this signed off by a suitably qualified observer.
The online component of the course assesses your knowledge and the workplace assessment assesses your practical skills in the workplace (or simulated) environment. For the level 1 course this could be achieved over a single meal preparation. For the level 2 course records need to be taken over the period of a week
The 3rd party observer needs to be suitably qualified and/or experienced in food preparation. This can be someone who is already a Food Safety Supervisor or someone who has had a number of years experience in food preparation.
The observer will have to provide evidence of their certificate or their experience.
The observer may be under direct supervision via phone by a qualified assessor from Master Grocers Australia.
The observer needs to include comments about what they observed, sign off the assessment, and return it to Master Grocers Australia with the other parts of the workplace assignment, Master Grocers Australia's assessor may contact the 3rd party observer to validate the observations.
The online component of the course assesses your knowledge and the workplace assessment assesses your practical skills in the workplace (or simulated) environment. For the level 1 course this could be achieved over a single meal preparation. For the level 2 course records need to be taken over the period of a week
The 3rd party observer needs to be suitably qualified and/or experienced in food preparation. This can be someone who is already a Food Safety Supervisor or someone who has had a number of years experience in food preparation.
The observer will have to provide evidence of their certificate or their experience.
The observer may be under direct supervision via phone by a qualified assessor from Master Grocers Australia.
The observer needs to include comments about what they observed, sign off the assessment, and return it to Master Grocers Australia with the other parts of the workplace assignment, Master Grocers Australia's assessor may contact the 3rd party observer to validate the observations.
Is my old certificate still valid?
Certificates do not have expiry date, however there is a requirement that qualifications are ‘current’. Certificates must contain a nationally-recognised unit code appropriate to your industry.
Contact your council to check if they will accept the code and the date of your certificate.
Contact your council to check if they will accept the code and the date of your certificate.
My question has not been answered
If your questions have not been answered please email us your question and we will get back to you immediately during business hours or contact us